Overview

MySonicWall is the portal from which you can manage orders, licensing, renewals, upgrades and other entitlement services. Through it, you can also register your devices, get access to SonicWall Support and get access to other tools and resources like the security and threat notifications in the Notification Center. Key sections of MySonicWall include:

NOTE: You can opt to view MySonicWall using the classic interface. Click on the link Classic mode at the top of the page. Click on the link Contemporary Mode to return to the updated interface.

Account Registration

SonicWall requires registration to comply with U.S. government regulations, but it also allows you to take full advantage of the services MySonicWall offers.

To create an account, click on Sign Up on the login banner (https://mysonicwall.com). Verify that your email address is correct, when registering. This is the address where the subscription code for activating your SonicWall user account is sent.

A wizard guides you through the registration process. Provide the remaining information when required. You can enable two-factor authentication, being a beta tester, and getting reminders when renewals are due. All of these settings can also be managed in MySonicWall at Settings > My Account.

Once your account is activated you can register any of your SonicWall appliances or services. You can also delete or transfer appliances from your user account.

If you forget your your password, click the Forgot password? link on the login banner. Valildate your Username or email address, and follow the directions to confirm your identity and reset your password.

If you have trouble creating a user account on the MySonicWall.com web site:

NOTE: Chrome is the recommended browser.

Getting Help

To get help with SonicWall products, you can take the following actions:

To submit a case:

  1. Click on the Submit a case icon (the phone) at the top of any page.
  2. Select SUBMIT A CASE.
  3. Select a product from the drop-down list.
  4. Enter the serial number for your device, if applicable.
  5. Click NEXT and information is provided about the status of the system you identified and suggested actions you can take.

NOTE: You can also create a case by navigating to Resources & Support > Support and clicking on the Create Case icon.

To see the cases you already have open:

Navigate to Resources & Support > Support or click on the Submit a case icon (the phone) at the top of any page and select the Manage Cases link. The table that appears on that page displays the case number, subject, create date, product, serial number and priority of the case.

Product Registration

Products can be registered from different pages: from the Dashboard or from My Products. On either page:

  1. Click on the Add Product icon.
  2. Enter the serial number or activation key for the product you wish to register.

    NOTE: You can also click on the links to register multiple products or submit multiple keys.

  3. Click Confirm.

Dashboard

When you first login to MySonicWall, the default view is the Dashboard. The Dashboard summarizes of all your products and presents them in a graphical view. You can quickly see where action needs to be taken to keep your products up to date.

Using the icons at the top of the table, you can quickly add new items to your inventory:

The Dashboard has a summary at the top of the page, and it lists the total product count and total user count. Three report panels appear below that:

Product Management

The Product Management section groups the following commands:

My Products

The My Products page provides a convenient table of all your registered SonicWall appliances. Information listed here includes the friendly name for the product, its serial number, product type, and firmware revision. The table also lists status, the date is was registered on, and the product group if it's associated with one. Products appear on this page once you have registered them with MySonicWall. For more detailed information on a product, click on the arrow next to the status to expand the record.

The product table can be customized to best suit your needs. You can drag and drop column headings to arrange them in the order you want. You can also sort the information in the table in ascending or descending order based the column heading. For example, click on Friendly Name to sort the list in alphabetical order by name.

Table Management Icons

You can use the icons that appear above the table to manage the table data:

Record Management Icons

When you highlight a single record in the table, several icons appear at the end of the record. These icons allow you to perform the following functions:

My Quotes

The My Quotes page provides a table of all your active SonicWall quotes. Information listed here includes the quote ID, date of the quote, the description of what's being quoted, the expiration date for the quote, and the amount. You can use the icons above the table to filter, search or refresh the data. Click on the table headings to sort the data in ascending or descending order.

To see more detail or edit the quote, click on the QUOTE ID. The full quote is shown and you can edit some of the fields. You can also print the quote from this page or begin the purchase process.

IMPORTANT: Items are not added to your shopping cart in the following situations:

Free Trial Software

SonicWall offers software on free trial basis. Navigate to Product Management > Free Trial Software to see the offerings. Click on Try Now to kick off your trial on the application you want.

Catalog

SonicWall offers an online catalog where you can explore the available products. Navigate to Product Management > Catalog and use the fields at the top of the page to narrow your search. Enter the part number to go directly to a specific product. If you don't know the part number, select the Product family from the drop-down list, and then select the Product name. The applicable products are listed. Click the arrowhead next to the product name to expand the selection and see the options that are available.

When you click to +Add a unit, it's added to the your cart for purchase. To complete the purchase or convert it to a quote, click on the My Cart icon, and select the appropriate options.

My Orders

Navigate to Product Management > My Orders to see your order history. The table summarizes the status of your order, order number, date of the order, the order type, payment type and amount. Click the arrowhead by the order to see additional detail. The selection expands and you can choose TRANSACTION DETAILS and ORDER DETAILS.

Once expanded, you can also print the order.

My Promotions

SonicWall offers regular promotions. Navigate to Product Management > My Promotions to see if any of the active promotions are applicable to you. Some promotions may require you to purchase and register new hardware. Clicking on links on this page take you to the appropriate SonicWall page, where relevant promotions are listed. From this page, you can sign into your account and purchase promotional items.

Applicable Promotions may require you to meet specific criteria. These are listed separately.

Your history of promotional items that you have downloaded is listed at the bottom of the page.

Flexspend

You can use FlexSpend to manage activatation codes and other FlexSpend activities. If you have no Flexspend credits available in your account, you can enter simulation mode with 10,000 virtual credits. Simulation mode is disabled when you add actual FlexSpend credits to your account.

The default view is the FlexSpend Service Management page. Choose the devices and services to manage, and then click Allocate to allocate the credits. When done allocating, click Checkout.

Click on My FlexSpend to add activation codes to your account. Type the activation code in the field, and click Add Code.

Click the FlexSpend link to see the FlexSpend reports. Select Activity Report or Billing Report from the drop-down list. Then define the start and end date for the report period and click Apply. The report data displays in table form.

Service Cotermination

Service Cotermination allows you to adjust the expiration dates of all Service Contracts to expire on the same date. Service Cotermination is provided as a free service to SonicWall customers who have active service contracts. Expired services must be renewed before they can be included.

The cotermination tool assesses the services and support contracts for the products selected and calculates how much time remains on each contract (the tool rounds up to the nearest hour). The results are then distributed evenly, so that all the services end on the same date. Not all services are calculated equally: more expensive services have more weight in the calculation. In the end, some contracts are shortened and some are lengthened in order to arrive at a common cotermination date.

After you submit the cotermination order to MySonicWall, a confirmation email is sent that describes the services that were affected and when they will end.

Use the table to show the services you would like to modify, select the services option, and then click Co-term Services.

Cotermination Best Practices

If you have many devices in your account and only need to co-term some of them, MySonicWall offers Sort, Filter, Group, and Search capabilities to make managing a large number of products easy. The header for the columns in the Products & Services table holds the controls to Filter, Sort, and Search.

To sort a column alphabetically or numerically, click the header name. From here, you can select the services for similar Friendly Names or by Product Line. For accounts with a very large number of devices, searching and filtering may be more appropriate. Clicking the Filter in the column header brings up the Filter Control. Here, you can enter your specific search string and only display the desired products. This is very helpful when looking for a single serial number or devices with similar Friendly Names.

The Group function is also very useful in managing large install bases. Dragging a column header to the black Group-By bar groups all line items by that header. The default is a combination of the Product Group and Serial Number. You can group by whatever criteria you need.

For companies with different billing cycles or SonicWall Medallion Partners who manage services for customers, MySonicWall Product Groups offer significant benefits. Medallion Partners can create a Product Group for each customer, then use the Group function from above to distinguish customers from one another. This allows partners to coterminate all the services for a single customer with ease. Large enterprises can create Product Groups as well. Some users decide to use Product Groups to distinguish cost centers or groups of devices used at franchise stores.

Devices can be assigned to Product Groups by going to My Groups > Product Group.

IMPORTANT: Don't let services expire. The MySonicWall Service Cotermination tool works with active services only. If services on your device have expired, you must enter a new activation key to bring it to good standing before cotermination can be applied.

How to Calculate Cotermination

MySonicWall Service Cotermination calculates a common expiration date for the selected services in the following way:

Cost-per-day is the amount a specific service on a specific devices costs for a single day.

In terms of co-termination, the cost-per-day for a given service is directly related to the MSRP of the service divided by the number of days in the duration (1 year = 365 days, 2 years = 730 days, 3 years = 1095 days).

Example

On the NSA E7500, Dynamic Support services for 1 year cost $4,859. The cost-per-day for Support on the NSA E7500 is: $4,859 / 365 = $13.31

In comparison, the TZ 150 Unlimited's Dynamic Support services for 1 year cost $89. The cost-per-day for Support on the TZ 150 Unlimited is: $89 / 365 = $0.24

Reports

The Reports section groups the following commands:

Registered Products

Navigate to Reports > Registered Products to see a list of all the status of all your registered products. The data is presented in table form and allows you to view or print a report of your devices and subscriptions. Reports can be organized however you desire, by dragging column headers to the desired location. They can also be exported to an Excel CSV document. Excel need not be present on the local machine, but are required to open and view the exported file.

You can use the icons above the table to filter, search or refresh the data. Click on the table headings to sort the data in ascending or descending order.

Claimed Assets

The Claimed Assets option is available for parnters only.

Navigate to Reports > Claimed Assets to see a list of all your claimed assets. The data is presented in table form and allows you to view or print your claimed assets. Reports can be organized however you desire, by dragging column headers to the desired location. They can also be exported to an Excel CSV document. Excel need not be present on the local machine, but are required to open and view the exported file.

You can use the icons above the table to filter, search or refresh the data. Click on the table headings to sort the data in ascending or descending order.

Claimed Assets Renewal

The Claimed Assets Renewal/product claims option is available for parnters only.

Navigate to Reports > Claimed Assets Renewal to see a list of all your product claims. The data is presented in table form and allows you to view or print your product claims. Reports can be organized however you desire, by dragging column headers to the desired location. They can also be exported to an Excel CSV document. Excel need not be present on the local machine, but are required to open and view the exported file.

You can use the icons above the table to filter, search or refresh the data. Click on the table headings to sort the data in ascending or descending order.

Tools

My Tools is the single option listed under the Tools section. Two tools are currently offered: the Migration Tool and the SWARM Report.

Migration Tools

The Migration Tool is designed to help you plan and manage a migration or product upgrade. The page lists the supported platforms and features. Provide the information requested by the wizard:
  1. Based on your firewall vendor, select the product you are migrating from the drop-down menu and upload the configuration file.
  2. Select a SonicWall firewall model you want to configure and apply existing, converted policies and rules.
  3. Assign current interfaces to your new firewall.
  4. Review the result summary report to confirm rules, objects, and polices that were successfully migrated. Determine which file (CLI format or SonicWall EXP format) you would like to export to your new SonicWall appliance and click Convert Settings.

SWARM Report

The SWARM Report, also called the SonicWall Capture Threat Assessment Report, is a snapshot in time of the different threats that have been identified and blocked by your SonicWall firewall appliance. This report also provides application and user based data that includes top application traffic, top users, top URL categories and session counts to give insight into the traffic mix on your network.

The raw data required to generate the Capture Threat Assessment report can be downloaded from your SonicWall firewall appliances.

To download the SFR file:

  1. Log into your appliance.
  2. Navigate to the Dashboard > AppFlow Reports tab.
  3. Select the download report icon to save a local copy of the SFR file to your system.
  4. Click Upload Files to upload the SFR file.

The Capture Threat Assessment report is provided in both Microsoft Word and PDF versions after the SFR file has been uploaded and processed. You should modify and tailor the report for your individual needs. Adding personal analysis about a particular customer environment helps leverage the efficiency of the report. Additionally, you may wish to add recommended actions or remediation steps to the report.

NOTE: The Capture Threat Assessment report requires the SFR file to be generated from SonicOS versions (5.9 or 6.2) or greater.

Resources and Support

Resources & Support groups the following commands:

Downloads

Downloads page is a convenient place to access SonicWall software downloads for all your registered SonicWall appliances and security services. Use the drop-down lists at the top of the table to select version, product type, release, product and language you're interested in. Once you identify the product in the table that you want to download, click on the arrowhead next to the product name. The record expands to show the download options for that product.

You can add or remove a product to a Custom Downloads page. Click the icon that appears at the end of the record in the table. If the icon has a plus (+) sign, click to add the product to the Custom Downloads page. If the icon has a minus (-) sign, click to remove the product from the Custom Downloads page.

You can download free softwre from the Free Download page.

My Training

The My Training page provides an easy place to access and track your SonicWall training. Your certifications are tracked in the top left panel and pending tasks are tracked in the top right panel. Applicable classes are listed below the panels. Mouse over a particular class to see a description of it. To register for a class, click on one of the icons in the Action column. Click on the cart icon to add the class to your shopping cart. Click on the activate icon to provide the activation key for the class.

My Groups

A user group is a logical collection of users; they can be users in your own company, at a customer's company, users in a particular location, or users with a certain area of expertise (for example, firewall administrators). A user always belongs to at least one group and can be a member of multiple groups.

The My Groups pages is divided into three tabs: Tenants, User Groups, and Users.

Tenants

The Tenants page displays a table of all the tenants you've defined. Information listed here includes the tenant name, user group, total products associated with that tentant, who owns the group, and the actions you can take.

You can use the icons above the table to filter, search, add a new tenant or refresh the data. Click on the table headings to sort the data in ascending or descending order.

To add a tenant:

  1. Click on the New Tenent icon.
  2. Enter the name of the new tenant.
  3. Select a user group from the drop-down list.
  4. Click on Submit.

To delete a tenant:

  1. Click on the Delete icon in the Action column.
  2. Confirm that want to delete the tenant.

To view the products for a tenant: click on the View Products icon in the action column. A list of products is displayed. You can filter, search and sort the list.

Click the Manage Products icon to select products that you want to be a part of the Product Group. Highlight the product in the Available Products list and click on Add to add it to the tenant. If you want to remove a product from a tenant, highlight the product in the Assigned Products list and click Remove. Click on Save to save any changes you made.

User Groups

The User Groups page displays a table of all the user groups you've defined. Information listed here includes the group name, the tenent(s) the group is associated with, total contacts, default group, and the actions you can take.

You can use the icons above the table to filter, search, add a new user group or refresh the data. Click on the table headings to sort the data in ascending or descending order.

To add a user group:

  1. Click on the New User Group icon.
  2. Enter the name of the new tenant.
  3. Click on Submit.

To delete a user group:

  1. Click on the Delete icon in the Action column.
  2. Confirm that you want to delete the user group.

To view the users in a user group: click on the View Users icon in the action column. A list of products is displayed. You can filter, search and sort the list.

Click the Manage Users icon to select users that you want to be a part of the user group. Highlight the user in the Available Users list and click on Add to add it to the group. If you want to remove a user from a group, highlight the user in the Assigned Users list and click Remove. Click on Save to retain any changes you made.

Users

The Users page displays a summary of users. Information listed here includes the status of the user, user name, email address, whether the user has administrative rights, the user group(s) the user is a part of, whether the user is an employee, and the level of FlexSpend access.

You can use the icons above the table to filter, search, add a new user or refresh the data. Click on the table headings to sort the data in ascending or descending order.

To add a user:

  1. Click on the New User icon.
  2. Enter the user email address.
  3. Enter the user's first name.
  4. Enter the user's last name.
  5. Select the Contact Type, whether the user is an employee or a resaler or customer.
  6. Select a user group from the drop-down list.
  7. Click on Confirm to safe the user.

To delete a user:

  1. Find the user in the list.
  2. Click on the Remove icon in the Remove column.
  3. Confirm that you want to remove the user.

To update a user's FlexSpend Access: select the access level from the drop-down list. Options include: Full Access, None, or Read-Only.

Beta Program

If you enabled Beta Testing on your profile, you can participate in SonicWall's Beta Programs. To see the products that are currently being tested, navigate to Resources & Support > Beta Program. Click on Sign Up and you'll be sent information on how to get access to that product.

Support

Navigate to Resource & Support > Support to display the Support page. It provides a table of all your active support cases. Information listed here includes the case number, subject, date the case was opened, the product name, the serial number and the priority. You can use the icons above the table to filter, search, add a case, or refresh the data. Click on the table headings to sort the data in ascending or descending order.

To open a case:

  1. Click on the Create Case icon.
  2. Click on SUBMIT A CASE.
  3. Select a product from the drop-down list.
  4. Click NEXT.
  5. Provide the case details in the fields provided.
  6. Click SUBMIT.

Free Downloads

Navigate to Resource & Support > Free Downloads to see the free SonicWall software, firmware, and documentation available for SonicWall products. Select a language and the product you're interested in. Free downloads are limited to the products available on the drop-down lists above the table.

Report Issues

You can participate in SonicWall's effort to collect information about the security issues that all companies face. Use the Report Issues page to participate:

Signature Issues

Sometimes viruses, trojans and malware have different names geographically, and the media may have a different name for the same event, so names are not true identifiers of the issue. The same viruses, trojans and malware may have multiple variations with the same or similar names. Because of these variations, it may be difficult to determine why a SonicWall appliance didn't block the issue without looking at the sample. To investigate this issue, the SonicWall engineering team needs a sample of the problem file or a unique identifier like a MD5 file checksum.

To submit viruses, trojans and malware samples to the Gateway AntiVirus/Email Security Back-end Team for signature related issues, click on the appropriate link.

URL Ratings Review

You can check the URL rating for a particular web site or request a re-rating of the URL by clicking on the CFS URL Rating link.

To check the rating:

  1. Click on the View CFS URL Rating tab.
  2. Enter the URL in the field provided.
  3. Click Submit.

To have the rating of a URL in the SonicWall CFS database reevaluated, or to have a previously unknown URL rated and added to the CFS database:

  1. Click on the Review-Rerate CFS URL Rating tab.
  2. Enter the URL in the field provided.
  3. Enter your email address.
  4. Select a category from the drop-down list.
  5. Briefly explain why you would like to have this URL rated for reviewed.
  6. Click Submit.

Security Vulnerabilities

A security vulnerability is a flaw or weakness in the design, implementation, operation, or management of a product or service that could be exploited to violate the system's security policy. To protect businesses and organizations worldwide, the broader IT community and security professionals should report potential vulnerabilities as soon as they are recognized. This allows industry experts to take appropriate action to resolve any vulnerability that is discovered.

If you are aware of a potential security vulnerability with any SonicWall Security product or service, we encourage you to contact us immediately using the Security Vulnerability Submission Form. All reported vulnerabilities are investigated by the SonicWall Security PSIRT team. Acknowledgments to reported vulnerabilities should be expected within 24 hours. Throughout the investigation process, SonicWall Security makes every effort to work collaboratively with the incident reporter to investigate the vulnerability, gather required technical information, and to determine an appropriate action plan.

To report a vulnerability, click on the appropriate link and complete the form provided. Sumbit the form when complete.

Botnet and IP Geolocation Review

To look up the status of an IP address to determine if it is listed by SonicWall as a botnet:

  1. Select the Botnet IP Status Lookup tab.
  2. Enter the IP address to be checked in the field provided.
  3. Click Submit.

To submit a botnet IP for review:

  1. Select the Submit Botnet IP for Review tab.
  2. Provide your email address.
  3. Select the change requested from the drop-down list.
  4. Enter the IP address to be checked in the field provided.
  5. Add additional comment.
  6. Click Submit.

To submit an IP for geolocation review:

  1. Select the Submit IP for GeoLocation Review tab.
  2. Provide your email address.
  3. Provide the IP address you want reviewed.
  4. Select the new location from the drop-down list. Some countries require that you also select a region such as a state or province.
  5. Add additional comment.
  6. Click Submit.

Settings

The Settings section groups the following commands:

My Account

On My Account page you can manage the settings and options for your MySonicWall account. It uses three tabs to organize related information: My personal profile, User list, and Billing & payments.

My Personal Profile

The My Personal Profile tab is divided in several different sections. Each section can be edited or have information added to it as needed.

User List

Use the User List tab to access and manage all the users associated with this tenancy. The data is presented in table form. Using the icons across the top of the table, you can filter the information using the Filter icon or search it using a character string. You can also add a user or refresh the data. You can sort the data by clicking in the heading to sort by ascending or descending order.

Within the table, you can take actions on a specific user. In the ADMIN column, you can update the administrator role for those users that show the Admin icon. A green icon means administrative priveleges have been enabled; gray means those priveleges have been disabled.

Click on the Delete icon in the REMOVE column to remove a user from the User List.

In the FLEXSPEND ACCESS column, you can set the level of access for individual users. Click the drop-down menu and select: FULL ACCESS, NONE, or READ-ONLY.

Billing & Payments

Use the Billing & Payments tab to access and manage the billing information associated with this user account. You can make any corrections in the appropriate field and click Submit.

Notification Center

The Notification Center is a collection of notices from security blogs, maintenance notices and product notices that may be of value to you. The notices are presented in table form. You can use the icons above the table to filter, search or refresh the data.

Click on the headings to sort the table data in ascending or descending order.

For some kinds of notices, you can get additional data or take action on the notice. When a specific record is highlighted, a set of icons appear in the NOTIFICATION column. When you mouse over it, the URL icon repeats the notification message. You can select it for more details. You can pin or un-pin a notice by clicking on the Pin/Un-pin Notification icon. Delete a notification by clicking on the Delete icon.

Services

Available Services is the single option listed under the Services section. Sonicwall lists other services that are available to you. You can read the description of the service and click launch to start the service.